Terms and Conditions

Last updated: April 11, 2025

Welcome to Flora Design Services. By accessing or using our services, including but not limited to ordering floral arrangements, contacting us through our forms, or receiving communications via SMS or email, you agree to the following terms and conditions:

1. Use of Services

Flora Design Services provides floral design, arrangement, and delivery services for various occasions, including weddings, funerals, and custom events. By placing an order or submitting a request, you confirm that all provided information is accurate and complete.

2. SMS and Email Communications

By submitting any contact form on our website, calling, or placing an order, you consent to receive communications from us via SMS, phone call, or email regarding your inquiry, order status, promotions, and updates related to our services.

  • Message and data rates may apply.

  • Frequency of messages may vary depending on your interactions with us.

  • You can opt out at any time by replying “STOP” to any text message or by contacting us directly at contact@floradesignservices.com or (850) 715-2552.

3. Order Fulfillment & Delivery

All floral arrangements are subject to seasonal availability. If certain flowers or items are unavailable, substitutions of equal or greater value will be made at our discretion. Delivery times are estimated and not guaranteed unless otherwise agreed upon.

4. Payment and Refunds

All payments must be completed before processing any order. In the event of a cancellation, refunds will be considered based on the timing of cancellation and whether arrangements have already been prepared.

Custom orders may not be eligible for a full refund once materials have been sourced or arranged.

5. Limitation of Liability

Flora Design Services is not liable for any damages resulting from delayed delivery, allergic reactions, or misuse of products once delivered.

6. Privacy Policy

We collect and store your information securely to process orders and communicate with you. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.

7. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.